Order Guide
Everything You Need To Know
Your order is important to us, and we handle each one with care from start to finish. We make sure every detail is prepared properly so you receive your products in the best condition. Our process is simple, transparent, and created to give you a smooth experience. If you ever need help at any step, you can reach out anytime, we are here to assist you and make your ordering journey comfortable and clear.
How To Order
You can place your order directly through our website. We accept all major payment methods in India through Razorpay, including debit cards, credit cards, UPI, Google Pay, PhonePe, BHIM UPI, net banking, and wallets.
All details regarding delivery, shipping time, and digital access are clearly mentioned on the website in product section. If you have any questions before or after placing your order, you can email us or contact us on WhatsApp. We are here to help you with anything you need. Each order is handled with care, attention, and the intention to deliver a premium, meaningful ritual experience directly to you.
Price & Payment
All prices are listed in Indian Rupees for easy reference. We accept all major payment methods in India through Razorpay. You can pay using any debit card, credit card, UPI, Google Pay, PhonePe, BHIM UPI, net banking, or wallet supported on Razorpay. Once your payment is received, we will prepare your order and dispatch it within 7 days. Payments for handwritten rituals and crystals can be made securely through UPI. Each transaction is handled with security, transparency, and care, ensuring a premium experience from purchase to delivery.
Delivery
Regarding physical products, once we receive your order, we prepare it with care and complete the process within 7 days, and then we dispatch it. After dispatch, the delivery normally reaches within 7 days from the dispatch date. All canvas artworks are packed securely and safely to ensure they arrive in perfect condition. For digital products, you will receive instant access after completing your payment, and you can download the digital products immediately on your mobile or laptop. You will also receive a download link by email in case you need it.
Refund, Return & Cancellation
Once an order is processed, we generally do not accept returns, cancellations, or refunds to ensure the integrity and care of our handcrafted products. However, for handwritten notes, we offer a 90-day satisfaction guarantee, if you do not experience the intended results, we will provide a full refund. For other products, while returns are not accepted, we are committed to replacing any damaged or compromised items to ensure your ritual experience remains premium and authentic. eGuides and audio Guides are digital and cannot be returned or canceled, but we are always available to address any concerns or support your purchase to maintain a high-quality, reliable experience.
International Orders
Visit my GLOBAL STORE to buy Binit Sutra's products from anywhere in the world. We gladly accept international orders. Payments for international orders are processed securely through Gumroad, ensuring a smooth and reliable transaction. Deliveries are made via registered India Post, providing tracking and guaranteed arrival. Each international order is handled with the same care, attention, and premium quality as domestic orders, so your ritual experience reaches you safely, wherever you are.
Support & Contact
Please use the contact details below to inquire or begin your order,
I will reply personally.
Email: hello@binitsutra.com
WhatsApp: +91 - 8448825440
Binit Sutra
M/S Binit Enterprises
55/1668, Suraj Buildings, Club Road, Giri Nagar,
Kadavanthra, Kochi, Kerala 682020, India
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