Order Guide
Everything You Need To Know
Your order is important to me, and I handle each one personally from start to finish. I make sure every detail is prepared properly so you receive your products in the best condition. My process is simple, transparent, and created to give you a smooth experience. If you ever need help at any step, you can reach out anytime, I am here to assist you and make your ordering process comfortable and easy.
How To Order
You can place your order directly through my website. I accept all major payment methods in India through Razorpay, including debit cards, credit cards, UPI, Google Pay, PhonePe, BHIM UPI, net banking, and wallets. I also accept international payments through Payoneer, Wise & Razorpay, and I accept major currencies including USD, CAD, EUR & GBP. All details regarding delivery, shipping time, and digital access are mentioned on the website in the product section. If you have any questions before or after placing your order, you can email me or contact me on WhatsApp. I am here to help with anything you need. Each order is handled personally, with attention to detail and a focus on delivering a meaningful experience.
Price & Payment
All the prices on my website are mentioned in INR and USD for easy reference for Indian and international customers. During checkout, the website automatically converts the amount to your local currency for convenience. I accept all major payment methods in India through Razorpay, and I also accept International payments through Payoneer, Wise, and Razorpay. Once your payment is received, you can instantly download the digital products, and physical products are dispatched within 7 days. Each transaction is handled securely and transparently, from payment to delivery.
Delivery
For digital products, you will receive instant access after completing your payment. You can download the products immediately on your mobile or laptop. You will also receive a download link by email for future access. For physical products, once I receive your order, I prepare it and complete the process within seven days. After dispatch, delivery usually takes between seven to fourteen days for both domestic and international orders. Tracking details will be shared once the product is dispatched.
Refund, Return & Cancellation
Due to the nature of the products and because everything is handled personally, I do not accept returns, refunds, or cancellations once an order is processed. However, I am always available to help and guide you if you have any questions or concerns. Before dispatching physical products, I share photos and videos so you can review everything and request adjustments if needed. All orders are securely packed before shipping. For digital products, if you face any issues with access or downloads, I will resolve them immediately. For other products and services, I am open to refining or adjusting the work until you are satisfied.
International Orders
I accept international orders through my website as well as via Etsy. You can visit the GLOBAL STORE section on my website for more details. International payments are accepted through Payoneer, Wise, and Razorpay, and I accept major currencies including USD, CAD, EUR, and GBP.
Support & Contact
Please use the contact details below to inquire or begin your order,
I will reply personally.
Email: hello@binitsutra.com
WhatsApp: +91 - 8448825440
Binit Sutra
M/S Binit Enterprises
55/1668, Suraj Buildings, Club Road, Giri Nagar,
Kadavanthra, Kochi, Kerala 682020, India
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